Preface
This report is the "Corporate Quality Integrity Report" released by Shaoxing Huayu Textile Machinery Co., Ltd. (hereinafter referred to as "the company" or "the company") for the first time. Integrity Management Implementation Standards" and GB/T 31870-2015 "Guidelines for the Compilation of Enterprise Quality Credit Reports", combined with the company's 2020 quality and integrity system construction situation, compiled. The company guarantees that the information contained in this report does not contain any false records or misleading statements, and is responsible for the authenticity and accuracy of its contents.
Report scope:
The organizational scope of this report is Shaoxing Huayu Textile Machinery Co., Ltd. This report describes the company's philosophy, system, measures taken and performance achieved in quality management, product quality responsibility, quality integrity management, etc. from January 1, 2021 to December 31, 2021.
Report release form:
The company regularly releases a quality and integrity report every year. This report is published on the company's website in the form of a PDF electronic document. Welcome to download and read and provide valuable opinions.
report text
1. Company Profile
Shaoxing Huayu Textile Machinery Co., Ltd. is a national key high-tech enterprise and a patent demonstration enterprise in Zhejiang Province. The company covers an area of 20,747 square meters and has more than 250 employees, including more than 30 technicians with college education or above. Since its establishment in 2004, the company has been adhering to the development concept of "manufacturing with ingenuity and pursuing excellence", taking technological innovation as the core, and taking creating high-quality goods as its own responsibility, and is committed to professionalism and worsted spinning machine equipment. After nearly 20 years of hard work , Huayu equipment has won a good reputation in domestic and foreign markets, and its market share continues to rise. Huayu company is also growing on the track of healthy development.
The company's products cover two series of two-for-one twisters and texturing machines: two-for-one twisters include edged chemical fiber two-for-one twisters, borderless chemical fiber two-for-one twisters and staple fiber two-for-one twisters; texturing machines include polyester machines, nylon Machines and their cladding machines and other equipment. Its product, the pneumatic yarn-threading staple fiber two-for-one twister, was rated as the first set of products in Zhejiang Province, and undertook a major scientific and technological research plan in Zhejiang Province. The high-speed ultra-fine chemical fiber two-for-one twister was listed as a high-tech product in Zhejiang Province. The company has 16 patents, including 2 invention patents, 14 utility model patents, and 3 software copyrights. Since the establishment of the enterprise, the products have been sold to large and small domestic textile enterprises, and exported to more than ten countries such as Japan, South Korea, Egypt, Turkey and Southeast Asia. Among them, the chemical fiber two-for-one twister has sold 8 million spindles, and the pneumatic yarn-threading short-fiber two-for-one twister has been adopted in batches by many well-known cotton spinning enterprises at home and abroad for its energy-saving, high-efficiency, stable performance, and convenient use. Quality reputation has opened up domestic and foreign markets.
An excellent management team not only has a keen forward-looking development strategy, but also has rich practical experience in solidarity, cooperation and fine management. It is the soul of Huayu; Young and promising technical recruits are the bones of Huayu; professional technology research and development and strong innovation vitality are the muscles of Huayu. The meticulous quality management system is the guarantee of Huayu's quality. It is the unremitting pursuit of Huayu people to be more refined and stronger, and strive to be first-class. We will, as always, join hands with you to create a better tomorrow of win-win!
In 2021, the company was selected into the list of "Specialized, Specialized and New" SMEs in Zhejiang Province, took the lead in formulating the group standard of "Chemical Fiber Filament Two-for-One Twister" (T/ZZB1799-2020), and participated in the revision of "Two-for-one Twisting Spindle" (FZ) as the first drafter /T92054-2010) industry standard, participated in the revision of the "Two-for-One Twister" (FZ/T96021-2010) industry standard.
Address: No.858 Siyuan Road, Binhai Industrial Zone, Keqiao District, Shaoxing City, Zhejiang Province,China
2. Enterprise quality concept
Since its inception, the company has been committed to product quality control. Always adhering to the enterprise spirit and development concept of "Ingenuity Manufacturing, Pursuit of Excellence", we constantly improve and enhance the company's quality management level. The company has successively introduced quality environment and occupational health and safety management systems. The company has always adhered to the management policy of "survive by quality, develop by characteristics; satisfy customers, continue to develop and innovate; protect the environment, and produce safely", strictly in accordance with relevant laws and regulations Requirements, quality management system standard requirements, management manual requirements, program file requirements, etc., enable the enterprise's quality management system to be effectively operated, product quality to be effectively guaranteed and continuously improved, so that the company's various quality goals can basically be achieved . In order to fundamentally strengthen and enhance quality management and improve the company's operating quality, the company takes the introduction of the excellent performance model as an opportunity to implement total quality management, use project management, and pass internal audits, self-evaluations, customer audits, third-party audits or evaluations , Constantly actively seek opportunities for quality management and quality improvement, continuous improvement, and gradually achieve excellent performance. Since the establishment of the company, there has never been a major product quality complaint.
Mission: To be the mainstay enterprise in this field, benefiting global customers by creating the most innovative products.
Vision: Industry-leading textile machinery supplier.
Core values: keep promises: a company cannot stand without reputation; remember responsibility: regard responsibility as glory and create value; continuous improvement: meet customer needs and exceed their own needs.
3. Enterprise quality management
3.1 Quality Management Organization
In line with the attitude of attaching great importance to product quality, the company has formulated a rigorous organizational framework, and each department performs its own duties, in order to make the work the most detailed and precise.
Organization chart of the company's quality management system
Main management department:
General Manager——Responsible for total quality management resource allocation, business strategy planning and overall operation management, and responsible for the company's external relations and other affairs;
Office——Responsible for the company's business strategy planning and overall operation management, responsible for raising the awareness of all employees of the company's administrative affairs, publicizing and implementing the quality concept to all employees, responsible for establishing and improving the company's internal comprehensive management system, organizing regular internal trial;
Quality Control Department——Responsible for the specific promotion and implementation of the company's quality policy, the preparation of quality plans, the improvement of product quality and process, the formulation of specific quality indicators, and the standardization and implementation of quality improvement work; responsible for the inspection of raw materials, manufacturing processes, and finished products.
Technology Department - responsible for the development of new products, responsible for the preparation of process documents, responsible for new materials, new product testing, etc.;
Production Department——Responsible for the planning of the product realization process, the formulation and implementation supervision of the production plan, the overall operation management of the production, and the overall control of the production delivery date, cost, quality, technology, engineering equipment, safety, etc.;
Marketing Department——Responsible for formulating sales plans and strategies, follow-up and improvement of sales tasks, sales team management, collecting market information and communication and coordination between customers and factories; responsible for formulating product market plans and strategies, follow-up of product market expansion Improvement and improvement, product marketing team management, new product pre-design, development and research, new product introduction, responsible for on-time delivery of products;
Procurement and Supply Department——Responsible for supplier selection, evaluation and procurement process management; regularly evaluate the performance of suppliers in the list of qualified suppliers to ensure that the purchased products meet the requirements; responsible for the procurement plan and implementation of procurement, and cooperate with the production department to prepare materials supply work.
3.2 Quality Management System
3.2.1 Quality management system policy and objectives
The quality management system established and implemented by our company has formulated the quality policy of "survive by quality, develop by characteristics; satisfy customers, and constantly develop and innovate"; 2) The pass rate of purchased products is ≥ 99.5%; 3) The contract performance rate is 100%; 4) Customer satisfaction ≥ 95% is the quality goal.
In order to continuously improve the company's quality management system, the company formulates plans every year and implements internal audits of the quality management system. Through internal audits, find problems and make continuous improvements. At the same time, the company will also make full use of the opportunities of customer audit and tripartite audit to improve the effectiveness of the quality management system.
Introduce the excellent performance management model, implement the total quality management, make the company's quality management system in line with the pursuit of excellence from continuous improvement, and establish an integrated total quality management system with the company's strategy as the core and the GB/T19580 excellent performance model as the framework. Satisfy the requirements of the five major stakeholders, customers, employees, suppliers, society and partners, and establish corresponding strategic planning and quality objectives at all levels of the company. Relying on the company's performance appraisal system, a quality appraisal KPI and quality appraisal system have been established.
3.2.2 Quality Education
During the operation of the system, the company uses a variety of scientific and effective tools based on the PDCA system method to improve the production process, optimize the management process, and form a three-in-one performance improvement system. Measure, analyze, and improve the effectiveness of the quality management system and the performance of various departments and levels, and use benchmarking and learning methods to continuously revise personal work ideas and awareness to ensure the realization of personal and company overall goals. The company establishes a training system internally, and regularly carries out various education and training work according to the company's specific conditions; externally, it actively communicates with customers, government functional departments and various training institutions, and invites experts to conduct special training for company employees in due course. The company regularly conducts targeted quality education for employees at all levels in combination with system operation and actual quality performance, and conducts special management of quality control points to ensure the consistency of product quality in the manufacturing process.
In order to firmly establish the integrity awareness of all employees, the company formulates a quality integrity education and training plan for the year at the beginning of each year. Implement three-level quality integrity education and training. Educational work at the first level organized by the company. According to the requirements of the company, the heads of various departments prepare education and training plans and content, and carefully organize and implement the education and training of subordinates. Each team leader is responsible for the integrity publicity and education of employees. The company communicates through the website and corporate WeChat group, and uses various methods such as morning meetings to implement quality and integrity education for corporate employees. The company gives certain rewards to those who have achieved excellent results in the quality and integrity education and training, as well as employees who have taken the lead in their jobs or have outstanding achievements after passing the training. Certain penalties will be given to employees who do not participate in quality and integrity education training on time or fail to pass the training assessment.
3.2.3 Quality regulations and responsibility system
By collecting laws and regulations and other standards and requirements, the company formulates relevant internal standards to make products meet the requirements of national laws and regulations and national and industry standards (some product indicators are higher than industry standards), and practice social responsibility from product technology. At the same time, the company has formulated the "Quality Reward and Punishment Management Standards" and "Quality Assessment Management Measures" to punish product quality problems and follow the principle of not letting quality accidents go unnoticed.
The company formulated the "Internal Audit Procedure" and "Management Review Procedure", and trained a team of internal auditors. In order to ensure the effectiveness and continuous improvement of the system operation, arrange internal audits, process audits and product audits. For the non-conformities found in the audits, the responsible department will analyze the reasons, formulate corrective or preventive measures, implement rectification, and verify the effect of rectification. Finally, an internal audit report is formed, and suggestions are made for system rectification and non-conformity prevention, which are used as an important input for management review and reported to top management.
The company has formulated the "Monitoring and Measurement Control Procedures" and "Unqualified Product Control Procedures" to strictly control the unqualified products. The company has formulated inspection standards. After self-inspection, mutual inspection, online inspection, and special inspection, the products can flow into the next process or leave the factory after passing the test. Any unqualified products have clear identification, recording, isolation and treatment requirements, all kinds of unqualified products must pass the re-inspection before entering the next process.
At the same time, there are detailed records for all unqualified products, and after statistical analysis by special personnel, the responsible unit will formulate corrective measures and carry out rectification according to the "Unqualified Product Control Procedures", and the problem items can only be closed after evaluating the corrective measures. .
In addition, the company conducts accountability and education for quality problems that arise, and emphasizes standardization in daily development and production operations. Through quality problem analysis and improvement and other activities, continuous improvement and quality function development, fully apply the PDCA cycle, continuous improvement, and the pursuit of excellence .
3.3 Quality Safety Risk Management
All products and processes of the company are designed and developed according to APQP, and potential failure modes and consequences of product characteristics and process characteristics are analyzed, and necessary measures are taken for links with high risk sequences to reduce risks. Prepare control plans, work instructions and other documents according to FMEA, and conduct risk analysis for each product requirement and process link. Strictly control every link and check strictly to ensure that the production of each product meets the relevant requirements and ensure the quality of the final product.
The company also exercises control over special processes. Implement the three-inspection system, that is, self-inspection, mutual inspection, and special inspection, to strictly control product quality. Throughout the process, set up inspection stations, such as incoming inspection, process inspection, and final inspection, to check at each level. And according to the needs, carry out quality management system audit, process audit, product audit and other work.
In terms of quality management and control, the company has established a review and release system to prevent quality and safety risks. The company has formulated a quality and safety emergency plan, and established an emergency leadership team with the deputy general manager as the team leader, the quality control department supervisor and marketing manager as the deputy team leaders, and the procurement and supply department, production department, and technology department as team members. It also clarified the responsibilities of the emergency leading group and relevant departments.
In order to respond quickly and effectively reduce risks, the company has also established relevant systems such as "Quality Inspection System" and "Quality Improvement Standards" to prevent and reduce quality and safety risks.
4. Quality Integrity Management
4.1 Quality Commitment
4.1.1 Integrity and law-abiding
Huayu's corporate culture follows the enterprise spirit of "manufacturing with ingenuity and pursuing excellence", continuously improves quality management, and constantly improves the quality management system. By digesting and absorbing international and national standards, optimizing the production process, and establishing a complete quality management system. And established and implemented the environment, occupational health and safety management system, and have passed the certification. The company has established a quality integrity education and reward and punishment system internally, organized employees to learn quality integrity norms, improved quality integrity awareness, and made relevant records; combined with employees' job responsibilities to implement quality integrity responsibilities, formed a quality integrity performance evaluation and reward and punishment mechanism, and promoted employees. Actively participate in the construction of corporate quality and integrity.
4.1.2 Meet customer needs
The company attaches great importance to product design and development, through independent design, while continuously improving product quality, to provide customers with high-level products at a high cost performance. The company strengthens investment in research and development, focuses on customer needs, actively listens to customers' opinions and suggestions on functions, quality, cost, etc., and carries out product improvement and innovation activities to meet customer needs for products and delivery dates. In terms of product quality, the company strictly implements the quality management system, and ensures product quality and safety by carrying out activities such as technical research and quality improvement.
Over the years, the company has strictly abided by the confidentiality agreements signed with all relevant parties throughout its business activities, and has won high praise from customers.
4.2 Operation Management
4.2.1 Integrity management of product design
The company's product design and R&D strictly follow the "Textile Machinery Commodity Design and Development Control Procedures", from R&D project establishment, process various activity records, R&D process summary, management evaluation to control the entire process related to R&D. Respecting the knowledge of others and participating in the protection of intellectual property rights is one of the important contents of our company's design and development work. The company has established an intellectual property management system to strictly regulate the process of product development and avoid infringement.
4.2.2 Integrity management of raw material procurement
According to the degree of risk that raw materials pose to product quality, enterprises classify and manage raw materials. For raw material suppliers, in addition to complying with statutory qualifications, regular on-site inspections are also required. And carry out risk analysis on special raw materials, and decide whether to conduct on-site audit according to the quality of raw materials provided by suppliers. And quality files should be established for raw material suppliers. The purchased raw materials are inspected batch by batch, and any raw materials that do not meet the specified standards are not allowed to be put into storage for use.
4.2.3 Integrity management of the production process
The production management department of the company is specifically responsible for the production management and on-site process management of various varieties. Formulate and gradually improve various production management systems, work standards, post operating procedures and various process procedures, management procedures, and standard operating procedures. Centralized training in the workshop and comprehensive on-the-job skills training will be conducted for operators in each position before and after shifts, and various methods of supervision and assessment will be adopted to enhance employees' quality awareness and improve operation levels. During the production process, all levels Management personnel strictly perform management duties, check in time, correct errors in time, and ensure the stability of production order.
Review the raw materials, auxiliary materials, and packaging materials required for production before feeding, control the quality of intermediate products and finished products, and strictly implement the "three nos" of "not producing unqualified products, not accepting unqualified products, and not circulating unqualified products" "Principle", set up quality control points for key processes, urge employees to do self-inspection and mutual inspection, implement monitoring and verification procedures, strictly record management, and achieve unity of receipt, distribution and verification. Balance raw materials for each production step to ensure that the input of raw materials and the output quantity of products are consistent with the process requirements, confirm that there are no potential quality hazards, and meet the requirements of consistent accounts, materials, and cards.
Production records are reviewed, printed and kept by the production department. Employees must fill in the production records in a timely manner according to the requirements, so that the handwriting is clear, the content is true, the data is complete, and the operator and reviewer sign for confirmation. After the production is over, the team leader summarizes and reviews the records, and submits them to the production management department in time. After the production department or the technical department checks and confirms that there is no error, they will be sorted and filed according to the batch number, and managed by a special person.
According to the characteristics of the industry and the actual situation, the company strengthens the information construction level of the production process. Establish a local area network and ERP management system within the company; in the development, production and quality control, realize the whole process monitoring, network hardware construction, software development and other information technologies are fully used in technological innovation activities and play an important role. Through the ERP management system, the problem of product processing efficiency is perfectly solved. Through the improvement of technology and equipment, the product life cycle is improved, energy consumption is low, and the recycling of materials and energy is realized. Therefore, the implementation of enterprise informatization projects has effectively improved work efficiency, promoted technological innovation, and effectively combined the sales, design, production, and financial departments of the enterprise, with superb design methods and efficient production capacity. , The strength of high-speed market response has continuously enhanced the comprehensive management level of the enterprise.
Excavate internal potential, give full play to the strength of technical backbone personnel, carry out continuous transformation of existing equipment or scientific and technological innovation, set up a technical research team to conduct technical research on weak links; Training files, through centralized training, pre-class meeting training, "passing, helping, leading", visual and other training methods to strengthen their work skills and quality awareness. Production employees strictly abide by workshop discipline.
4.2.3 Marketing Management
According to the strategic requirements, the company segments the market to improve the effectiveness and pertinence of resources and operations. Companies divide customers into different types. Determine customer needs and expectations for different types of customers, determine appropriate methods for their needs and expectations, establish corresponding systems and teams, establish various channels and methods, and conduct targeted understanding of customer needs and expectations.
The company understands the needs and expectations of customers through channels such as exhibitions, industry associations, public media, the Internet, and external agencies, and through questionnaires, face-to-face or telephone interviews, observation inquiries, and external commissions.
Each department of the company regularly collects customer information, and the customer demand information determined after analysis is classified and summarized according to different market segments, forming a database of needs and expectations of different customer groups, and summarizing the characteristics of the overall needs of customer groups in different market segments. Summarized information for reference in decision-making such as product planning, product development and design, and process control.
The company establishes the business philosophy of "we grow together with customers", and requires business personnel to be enthusiastic and considerate to any customer, whether he places an order or not, and try to meet all their reasonable needs. The company has established a customer visit system to keep abreast of customer needs and satisfaction in order to improve customer satisfaction.
The company establishes the provision of a quick response mechanism for timely feedback and handling of user complaints to solve problems. Respond to customer complaints within 2 hours, arrive within 24 hours, and solve problems within 48 hours; complete and implement permanent measures within 7 working days.
Five, quality management basis
5.1 Standard Management
The company runs enterprise standardization throughout the entire production process, and has formulated relevant standards from the procurement of raw and auxiliary materials, components, semi-finished products, and finished product inspections. As a result, the entire production process from the entry of raw and auxiliary materials to the delivery of finished products is under standardized management, which has laid a good foundation for stabilizing product quality and improving enterprise management.
5.2 Measurement management
The company strictly implements the "Measurement Law of the People's Republic of China" and other documents and regulations, and has established a complete set of management documents and control methods from raw material procurement, process management, production equipment, inspection equipment, process inspection, and finished product inspection. There are full-time and part-time metering personnel responsible for the company's in-use metering equipment management, equipment and regular inspection work, focusing on the professional training of metering management personnel, which provides a strong guarantee for the standardization of the company's metering management.
In order to ensure product quality, strict process control is carried out in the product production process, and the measurement management of raw and auxiliary materials in the production process is strengthened to ensure the normal operation of the measurement equipment and the accuracy of measurement.
The purchase, storage and exit of measuring instruments are carried out in strict accordance with the approval plan and management procedures. The warehouse has special personnel to keep the measuring instruments, and establish accounts and registration procedures. The use of measuring instruments must pass the inspection, and only with the inspection certificate Putting into use; Strictly calibrate the measuring instruments in use according to periodic inspections, strengthen on-site inspections and supervision, grasp their use conditions, and deal with problems in a timely manner; put forward rectification opinions on existing problem departments, and take active and effective measures for rectification, laying a solid foundation for the production of high-quality products A solid measurement foundation has been established.
In the design and development stage, the measurement system analysis is carried out on the key characteristics to ensure the validity of the measurement results. Each new measurement system can only be put into use after the system is analyzed and the requirements are met.
5.3 Authentication Management
At present, the company has passed the ISO9001 quality management system certification, and has carried out the "Made in Zhejiang" brand certification process. The company operates and improves the system strictly in accordance with international standards, so that the quality of the company's products is effectively guaranteed, so that the company "survives on quality and features The quality policy of seeking development; satisfying customers and constantly developing and innovating" has been successfully implemented. Since the establishment of the factory, the company has never had any major quality complaints.
5.4 Inspection and testing management
The company passes the inspection of incoming goods to ensure that the raw and auxiliary materials purchased by the procurement and supply department meet the specified requirements. The quality control department is responsible for the preparation of the inspection procedures for incoming goods, and is responsible for the inspection of the incoming raw and auxiliary materials; the purchasing and supply department and the production department are responsible for the handling of unqualified raw and auxiliary materials; the warehouse management is responsible for the quantity and name of the incoming raw and auxiliary materials.
In order to ensure that all products pass the prescribed inspection during the production process before entering the next process, the company has formulated the "Monitoring and Measurement Control Procedures" and "Unqualified Product Control Procedures" to carry out strict process inspections. The quality control department is responsible for formulating inspection procedures for process and finished products, setting up inspection items for factory inspection, and organizing process inspection; quality inspectors are responsible for inspection of inspection points, inspection of semi-finished products and finished products; each production operator is responsible for self-inspection and mutual inspection Work.
6. Responsibility for product quality
6.1 Product quality level
The company continues to expand the "capable, professional, innovative and efficient" design and development team, and continuously improves the technical level and quality performance of products. At present, it has been recognized by many old customers and the industry.
6.2 Product after-sales responsibility
The company establishes and implements a customer complaint handling process to ensure timely and effective handling of customer complaints. Customer complaints are handled by full-time personnel, and each complaint is closely monitored. According to the difference in the type and degree of customer complaints, it is customer-centric and pays attention to collecting and solving customer feedback, and takes necessary corrective measures to prevent similar problems from repeating. occur. Follow up the complaint handling process by means of telephone return visits to understand customer satisfaction.
At the same time, the company's marketing department regularly monitors customer complaint information, collects and analyzes problems that occur repeatedly in the market and affect customer satisfaction, and forms reports. Regularly organize internal departments to hold product quality meetings to tackle and improve major product quality issues, eliminate quality risks, and improve product quality satisfaction.
6.3.2 Ethical Behavior
The company's moral behavior is mainly manifested as: within the enterprise, it is mainly responsible to the top leaders, middle-level leaders and employees; between enterprises, it is mainly responsible to suppliers; outside the enterprise, it is mainly responsible to customers, the government and society.
Inside the company: For senior leaders, conduct a democratic assessment every year, mainly for the evaluation of political ideology, leadership art, business, etc.; for middle-level leaders, formulate some regulations on the integrity of leading cadres, so as to improve the morality and management level of middle-level leaders. For the company's employees, there are various administrative management systems and other binding norms.
Between enterprises: For suppliers, the company has established a good partnership with them and meets and exchanges regularly. In the daily procurement of raw and auxiliary materials, the Purchasing and Supply Department operates and implements in strict accordance with the "Contract Law" and "Control Procedures for Externally Provided Products, Processes, and Services" to minimize the contract breach rate and claim amount.
Outside the enterprise: For customers, ensure quality and abide by contracts. The company's products mainly implement three standards in terms of quality, one is the same as the national quality laws and regulations, one is the quality standard in the industry, and the other is the company's own quality requirement standard. Relatively speaking, because of the company's leading position in the industry, its own standards are often higher than the national or industry standards, and the product quality is widely praised. At the same time, in terms of fulfilling marketing contracts, the company has always operated in accordance with the "Contract Law", and has good cooperation with customers regardless of size. For the government: taxation according to law, honesty and self-discipline. Paying taxes according to law is the basic moral bottom line of an enterprise, and it is also an important guarantee for the sound economic and social development.
(4) Quality credit record
Since the establishment of the factory, the company has never had any major quality complaints, and has received 100% pass rate in random inspections by quality and technical departments at all levels over the years.
7. Quality Risk Management
7.1 Quality complaints
7.1.1 The company has established the "Corrective Measures Control Procedure" to improve the handling requirements of customer complaints. The marketing department and the quality control department organize the handling of various complaints from customers, the investigation and analysis of quality abnormalities, and reply to customers in a timely manner. At the same time, relevant responsible departments are required to implement improvement plans and corrective measures to ensure that similar quality problems will not occur in the later period.
7.1.2 Analyze and summarize the quality problems complained by customers every month, and send the data to various departments, summarize the reasons for the complaints, and transform the confirmed corrective measures into internal knowledge of the company, and at the same time, for more efficient To deal with customer complaints, the company conducts professional knowledge training for the business personnel of the marketing department, strengthens service awareness and professionalism, improves service quality, efficiently solves customer complaints, and improves customer satisfaction.
7.2 Quality risk monitoring
7.2.1 Have a laboratory with relatively complete testing capabilities, purchase more advanced testing equipment, regularly contact the national testing center for type tests every year, compare with the company's test data, update testing equipment in time if there is any abnormality, and ensure that relevant The scientificity and accuracy of the test data provide a guarantee for quality improvement.
7.2.2 Manage and control each quality control point, monitor the key processes in each production process, and effectively plan personnel, equipment, raw materials, environment, testing, etc. at key quality points, so that the key control points of product quality are under control scope.
7.3 Emergency management
(1) Precautions and preparations before production
1. Contract review. The company organizes a review of each order and each contract to determine whether the company's production capacity can be achieved, whether the materials can be purchased, whether the price is reasonable, especially the quality, whether it can meet customer needs, and whether it can pass the test.
2. Before each order is produced, the product specification, performance, and production process are discussed to determine whether the technology can be achieved, whether there is risk in production, and whether quality problems can be controlled.
3. Trial production. Before mass production, the products are produced in small batches to test the feasibility of mass production, and finally determine whether the products can be launched in large quantities, so as to find and solve quality problems in time.
(2) Strict control to minimize quality risks
Do a good job in product quality control, adhere to the one-stop supervision from design and development-raw material procurement-production-inspection, and minimize quality risks.
1. Design and development stage. The company always insists that the quality of products is designed. In accordance with the "Textile Machinery Commodity Design and Development Control Procedures", strive to do a good job in product project approval, design review, design verification and other work. According to the design requirements, check the production of samples, find quality problems in production, overcome quality difficulties, and find out the prone points of quality problems.
2. Product production link. High-quality products are achieved by standard and standardized production. The company adheres to the production philosophy of "doing things right the first time" and adheres to the principle of "three nos". The production line has formulated work instructions for each process according to the technical documents, and each operator operates strictly in accordance with the technical documents and work instructions, and always adheres to the principles and methods of total quality management, and has established a system of initial inspection, self-inspection, sampling inspection, and final inspection , To ensure the quality assurance of the production process.
3. Quality inspection stage. Quality inspection is the ultimate guarantee of high product quality. The inspection link of incoming material inspection-semi-finished product inspection-sampling inspection-finished product inspection has been established, and each link is implemented in accordance with the inspection standards.
4. Product quality control. Quality control points are set up for each key process in the production process. In the process documents, the project content and control methods are clearly determined for the quality control points, and the technical management personnel conduct regular inspections on the implementation.
(3) Actively respond to quality complaints in a timely manner
1. In order to ensure the continuous improvement of product quality, improve the company's quality service level, and improve customer satisfaction, the company has established the "Corrective Measures Control Procedure" in accordance with the requirements of the ISO9001:2015 quality management system. The complaint handling process is: When receiving information that may be a product complaint, the information should be reviewed or evaluated immediately. This information may be the only information about the incident and should be entered into the complaint record; determine whether the information constitutes a product complaint, if the information does not constitute a product complaint, no further action is required; enter the details of the complaint into the record ; Investigate product complaints, whether or not there is a root cause, to determine whether a nonconformity has occurred and whether corrective/corrective actions related to the complaint are appropriate.
2. The Marketing Department conducts a questionnaire survey on customer satisfaction once a year. The content of the survey includes product quality, delivery time, service, etc. The customer evaluates all aspects of product requirements and expectations, and then conducts statistical analysis on the data. To determine the direction of quality performance optimization and upgrading in the next step and the goal of improving sales service quality.
Conclusion of the report
The construction of quality and integrity is the common responsibility of the whole society and requires everyone's joint efforts. Huayu people will continue to uphold this concept, work hard, operate with integrity, assume the responsibility of the first responsible person for enterprise quality and safety, and make our due contributions to the healthy, orderly, sound and rapid development of the industry!
